Research Engagement and ImpactCan you have a conversation with a computer?
The field of artificial intelligence research poses the question: 'can you have a conversation with a computer? Can we get them to interact with people?’ Flinders and Clevertar have tackled the question on how this thinking can assist in virtual healthcare as well as other sectors.
Research conducted by Professor David Powers, College of Science and Engineering, and his team in the Flinders Artificial Intelligence Laboratory has led to a number of exciting developments in the field of human-computer interaction. This led to a spin-out company, Clevertar.
Identifying potential as an assistive technology for health, Clevertar developed a variety of engaging chronic condition management programs for mental health, chronic pain and heart failure.
Already enjoying market success, these programs can easily be applied in other industries where enterprises can take advantage of Clevertar’s platform to deliver service to their consumers they never thought was possible. The virtual agent can interact with consumers on a personal level, so it feels very human-like. It is an excellent way to deliver consistent customer service and collect data very accurately.
The technology’s ongoing appeal lies in its core concept of addressing a real-life issue: many people have a condition for which they need help but might not want to talk about it to a ‘real’ person and would like to do it from the comfort of their own home.
Clevertar’s technology assists with exactly those needs, by humanising the otherwise impersonal technology experience, with the virtual agents providing a person, who is not a ‘real’ person, for the client to interact with and who assists them in their day-to-day lives.
To read more on this, visit the Research Impact webpages.
Tim Hawke and Matt Francis from Clevertar participated in the Australian Telehealth Conference held in Sydney on 11 and 12 April to showcase the new ability beyond Licensed Coaches that Clevertar can provide to the community in virtual care and other sectors.
The conference focused on the evolving world of virtual care with a focus on design thinking in healthcare. Clevertar was represented as both an exhibitor and a presenter in the session on 'The promise of emerging platforms- and New Assistive Technologies – incorporating into service design'. Clevertar also contributed to the session titled: 'Virtual Care and Telehealth Platforms'.
The presentation, titled 'Relational agents – A better way of engaging consumers' focused specifically on the exciting work that Clevertar is undertaking in chronic condition management; with multiple projects taking place around the country.
In an exciting development, the Clevertar platform is now available for use by enterprises wishing to design their own programs. In their presentation, Matt and Tim discussed how enterprises can leverage the platform to create powerful Relational Agent business applications in hours or days instead of months. This is a big opportunity as the trend for consumer engagement is rising.
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